Shipping policy

Shipping Policy

Last Updated: June 22, 2026

At Alessa, we are committed to providing a smooth and reliable shopping experience. All orders are shipped through trusted international courier partners.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Delivery Times

Romania: 5–10 business days
European Union countries: 5–12 business days

Please note that delivery times are estimates and may be extended during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the destination and the size of the order and will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.

International Deliveries

For international orders, any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer.

Delivery Delays

Alessa is not responsible for delays caused by courier services, customs procedures, weather conditions, or any circumstances beyond our reasonable control.